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We've done our best to provide answers to common questions below.  If you have specific questions that are not addressed, please don't hesitate to call us at 1-805-581-9415, Ext. 203.  Our Customer Service Department is available Monday - Friday, 10:00 am - 4:00 pm.  We'll do our very best to provide you with excellent service.

PLEASE NOTE:  We typically receive 250- 500 calls daily, so it's likely you will be required to leave a message in our voice mail system so that we can return your call.  Due to the volume of calls we receive every day - and the physical limitations of our office staff, we normally return calls within 3 - 5 days from receipt.  Please be sure and indicate your full name and order number when leaving your message. 

For faster service, we recommend you email us at:  onlinesales@bizbuilder.com  Thank you!
BIZ Co-Op
Are there any products that I cannot sell?
What are the basic requirements to join?
What limitations or sales quotas are imposed?
What penalties might I incur if I cancel my membership?
Which membership level is best?
Order Status
When Will My "Jack LaLanne Power Juicer" Arrive?
When Will My "Swivel Sweeper" Arrive?
When Will My Back To Basics Product and/or 26-Piece Accessory Kit Arrive?
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
When will my backorder arrive?
My Account
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
What is the return policy?
How do I return my product?
I received the wrong product.
When will my order ship?
Drop Shipping
Do you offer "Drop Shipping"?
How Are "Drop Shipping" Charges Calculated?
What Are The Basic Details Of This New Program?
What are the minimum requirements?
BIZ General Policies
What is your Refund and/or Exchange Policy?
Where can I find the "Terms and Conditions of Sale" that I agreed to when placing my order?
International Shipping
Do you ship to my country?
What are my payment choices?
What Are "International Freight Charges"?
Guarantees
BIZ "Love It Or Leave It" Guarantee
Out of Stock Policy
Warranties
Privacy Policy
Security
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support
How do I contact you?


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28308 Constellation Road
Santa Clarita, CA  91355
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